In a time where almost all information is available at our fingertips, reviews are the lifeblood of any company. It’s also the most beneficial way for a customer to decide with whom they spend their money and do business with. After all, you want to know that you are giving your money to a company that has built up their reputation with the people they are servicing, and in turn they want to provide you with the very best so that the review you leave will ensure future business. Here are the most important qualities to look for in a review when choosing your moving company, and the qualities you want to speak to when you come back to leave a review.
1. Price
Let’s face it; the price of a service is the first thing we look at when we are on the search for any service. It’s human nature to notice immediately how much money we anticipate spending. We want to know that the company we are using prices competitively so we aren’t getting hit in the pocketbook harder than we would be with a different company and because lower prices honor you as a customer. Since many companies charge by the hour for their movers, we also want to make sure we are able to afford the time it will take to complete the job. Make sure that reviews list them as worth the price they are charging.
2. Efficiency
When paying for a service that is billing you for the time they are on the job, you want to know that they are not squandering away the hours that you are paying for. When looking over reviews, pay attention to whether or not other customers report their work as quick and that the movers or employees are frivolous with their time, working inefficiently, or taking frequent breaks.
3. Delicacy
The last thing you want to do during a big move is break Grandma’s fine china that has been passed to you or have a bookcase that ends up being used as firewood. It is important that other customers report the carefulness of the company and their techniques for transporting your personal items from one location to another, as well as how they handle them upon placement.
4. Customer Service and Trustworthiness
No one wants to give their business to a company that doesn’t value them as a customer. You want to know that you will be handled with care and respect at every point during the process of getting a quote, scheduling a move, and while in the company of the people who are handling your possessions. You also want to trust that your personal information- address, phone number, and payment information- will be safe with the people who handle your account.
5. Professionalism and Punctuality
Any company that you hire to do any job should not garner your confidence if they do not conduct themselves professionally and punctually. Time is money and you want to look for a company that won’t waste yours. You also don’t want to deal with a company that cannot handle any situation that they may encounter with grace, maturity and professionalism- it speaks volumes about integrity. A company that garnishes great reviews on these attributes is a quality company.
When considering the value of a company, look for these qualities in the reviews of the moving company that you are considering (and any other company you are looking at to service you)! Make sure to come back later to review the experiences you had with that company, too!
